RETURNS & EXCHANGES
Last updated: September 2026
At MΛRE Coastline, we want you to be satisfied with your purchase. If you wish to return an item, please review the conditions below.
1. Return period
You may request a return within 15 days from the date you receive your order.
To exercise your right of withdrawal, you must contact us before the end of this period.
2. Return conditions
To be eligible for a return, products must:
Be unused and unworn
Be unwashed
Be in their original condition
Have all original labels and tags attached
Be returned with any original accessories or packaging supplied with the product
We reserve the right to refuse a return or reduce the refund where the product shows signs of use, damage or handling beyond what is reasonably necessary to inspect it.
3. Size exchanges
We do not currently offer direct size exchanges.
If you need a different size, you must return the original item following our return procedure and place a new order for the desired size.
This allows us to process returns and stock availability more efficiently.
4. How to request a return
To request a return, please contact us at:
Please include:
Your order number
The product you wish to return
The reason for the return
Once your request has been received, we will send you the corresponding return instructions.
Please do not send any products back before contacting us.
5. Return shipping
For returns due to a change of mind, incorrect size selection or another reason attributable to the customer, the customer is responsible for the direct cost of return shipping.
Where available, MΛRE may provide a return shipping label or instructions for arranging the return.
6. Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If the return is accepted, the refund will normally be processed within 3–7 business days using the original payment method.
For valid withdrawals, the refund will include the amount paid for the returned product and, where legally required, the cost of the original standard delivery.
Any additional delivery costs resulting from the customer selecting a more expensive shipping method than the standard delivery option are not refundable. Centro Europeu del Consumidor
The cost of sending the item back to MΛRE remains the responsibility of the customer unless the product is defective, incorrect or otherwise covered by law.
7. Defective or incorrect products
If you receive a defective, damaged or incorrect product, please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs showing the issue.
If the issue is confirmed, MΛRE will cover the necessary return and replacement or refund costs.
8. Non-returnable items
Certain products cannot be returned where applicable under consumer law, including:
Products made to the customer's specifications or clearly personalised
Products that cannot be returned for hygiene or health reasons once their protective seal has been opened
Other products excluded from the right of withdrawal under applicable law
This does not affect your legal rights in relation to defective or incorrectly supplied products.
9. Returned or refused deliveries
Customers are responsible for providing complete and correct delivery information.
If an order is returned to MΛRE because of an incorrect or incomplete address provided by the customer, or because the delivery was not collected or accepted, any additional shipping costs required to resend the order may be charged to the customer.
10. Changes to this Returns & Exchanges Policy
We may update this policy from time to time to reflect changes in our services, business practices or applicable legislation.
The latest version will always be available on this page.
11. Contact
For any questions regarding returns, please contact:
MΛRE Coastline
Lleida, Spain
mare@mare-coastline.com